After Sales & Service Engineer

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.  

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain. 

With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994.

• Manage TSB release: lead the TSB release process end-to-end, coordinate stakeholders, plan timelines and ensure compliance with customer processes.
• TSB process validation (PSA / Fiat / Jeep): coordinate validation activities, collect approvals and evidence, and ensure required gates are closed before release.
• TSB release in all languages: manage translations and multi-region publication ensuring consistency.
• AS&S service manual release: produce, validate and release AS&S service manuals aligned with diagnostics matrix and service BOM.
• Manage the release of repair manuals (Service Box, Link Entry Home, Dealer Connect): coordinate content, approvals and platform uploads; verify formatting and accessibility for dealers and plant technicians.
• Tools availability: ensure required special tools and calibration equipment are identified, sourced and available at plants and dealer network.
• Spare parts availability: coordinate with supply chain and aftermarket teams to ensure correct spare part numbers, kits and service BOMs are released and available.
• SW availability: coordinate software release for after-sales (diagnostics, calibrations, ECU updates) and ensure deployment to service channels.
• Follow-up of 8Ds and TSB definition/implementation: track 8D investigations, translate lessons learned into TSBs or product changes and verify implementation.
• Repair cost follow-up and prognosis: collect repair cost data, monitor trends and provide forecasts for warranty cost management.
• Total warranty cost: support reporting and analysis of warranty cost and feed into department budget and supplier recovery actions.
• Product changes impacting After Sales: communicate and follow-up product design or service changes that affect spare parts, tools, manuals or software.
• Field campaigns and recalls (as needed): support coordination and communication with plants, dealers and suppliers to minimize customer impact and costs.
• Training and enablement: support and deliver trainings to dealers and plant technicians on new TSBs, manuals and tools.
• Process and KPI management: maintain trackers, dashboards and trendlines to proactively identify risks and trigger actions.

• Master degree in engineering, business management, or a related field (or equivalent experience).
• 10+ years of experience in automotive or a related field within the high-tech product industry. #LI-EB1