Multimedia Incident Analyst

Expleo is a global engineering, technology, and consulting service provider that partners with leading organizations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses.  

Expleo benefits from more than 50 years of experience developing complex products in automotive and aerospace, optimizing manufacturing processes, and ensuring the quality of information systems. Leveraging its deep sector knowledge and wide-ranging expertise in fields including AI engineering, digitalization, automation, cybersecurity and data science, the group’s mission is to fast-track innovation through each step of the value chain. 

With a worldwide presence in 30 countries, our global footprint includes excellence centers around the world, including Romania since 1994.

• Manage multimedia incidents end-to-end, including detection, classification, prioritization, documentation, and data consolidation to ensure effective issue tracking and resolution. 
• Perform technical analysis and diagnostics of multimedia issues (K1/K2), investigating root causes, defining diagnostic strategies, and analyzing Android logs and potentially defective network components.
• Develop recommendations and corrective actions to support problem resolution and improve product quality and customer satisfaction.
• Coordinate and monitor ongoing investigations, ensuring progress tracking, incident backlog management, and follow-up of action plans and quality-related topics (LUP QC).
• Prepare and maintain technical documentation, including incident analysis reports, technical investigation files, customer protection dossiers, and QRQA reports in line with Renault standards.
• Participate in regular cross-functional reviews and reporting activities, providing clear visibility on issue status, risks, and resolution progress.
• Capture and share lessons learned, maintaining and enriching knowledge databases (NASA, LUP) to support continuous improvement and future issue prevention. 

• Bachelor’s degree in Engineering (preferably Automotive, Mechanical, Electrical, or Electronics Engineering).
• Experience in multimedia incident analysis and troubleshooting, with a solid understanding of automotive infotainment systems and the Android ecosystem.
• Strong analytical skills, including the ability to interpret technical data, investigate root causes, and analyze system logs.
• Knowledge of incident management and problem-solving methodologies; familiarity with QRQA, LUP, and NASA processes is considered an advantage.
• Excellent documentation, reporting, and prioritization skills, with a structured and detail-oriented approach.
• Strong communication and collaboration abilities, capable of working effectively with cross-functional and multidisciplinary teams.
• Previous experience in the automotive industry (Renault/Dacia environment is a plus), combined with a passion for automotive technologies; advanced proficiency in English and French (written and spoken) is required.

• Benefit Platform 
• Holiday Voucher 
• Private medical insurance  
• Performance bonus 
• Easter and Christmas bonus 
• Employee referral bonus 
• Bookster subscription  
• Work from home options depending on project  #LI-AT1